The Weekly Difference – Customer Service Representatives (CSR)

Our client needed more than periodic account management — seasonal categories live or die on what happens on shelf between visits, and a gap that opens during a peak trading window is gone before anyone notices.

BIG’s CSR team delivers weekly, disciplined store coverage nationally: availability and replenishment checks, stock rotation, planogram compliance, promotional and POS execution, and competitor and in-store insight capture, all logged in real time for full visibility. That weekly rhythm is what keeps seasonal categories in stock and on-plan when it matters most — reducing out-of-stocks, protecting display standards, and giving our clients a live read on what’s really happening on shelf, every week of the year.